Master 7 Soft Skills and Digital Skills Across 4 Themes
World Economic Forum, Deloitte, and other experts have identified these as the most essential skills across domains
THINK
Critical Thinking
Entrepreneurial Mindset
SOLVE
Creative Problem Solving
First Principles Thinking
COMMUNICATE
Storytelling & Digital Communication
Managing Workplace Emotions
ENGAGE WITH AI
Digital tools like Zapier, Framer, Claude, and more
Learning Outcomes
Learn how to uncover what’s not being said - the hidden motives, gaps, and biases buried beneath the surface of any data, message, or situation.
Before You take information at face value.
After You ask sharper questions that reveal the real story.
Where this sets you apart:
In Client Servicing – Spot early signs of hesitation a client hasn’t verbalized, and address it before it becomes a lost account.
In Finance – Catch misleading patterns in reports that others overlook because they didn’t question the base assumptions.
In HR –Uncover the real source of an employee’s dissatisfaction when surface-level feedback says “all good.”
Learn to evaluate every decision from multiple angles - across people, teams, timelines - and choose the point of view that matters most for that decision.
Before You take information at face value.
After You ask sharper questions that reveal the real story.
Where this sets you apart:
In product - Balance marketing's urgency, tech's constraints, and finance's caution to arrive at a go-to-market plan that actually works.
In operations - Anticipate the ripple effects of a cost-saving change on vendor relationships and internal workflow.
In business development - Decide whether a short-term price cut is worth the long-term positioning risk - and back it up with reasoning.
Learn how to actively shape the path to better outcomes - by reframing ideas, driving ownership, adapting execution, and never settling for “this is how it’s always been.”
Before You take information at face value.
After You ask sharper questions that reveal the real story.
Where this sets you apart:
In project teams - Rally distracted collaborators by reshaping goals into motivating language and nudging consistent action.
In client work - Propose a sharper approach when the original brief is vague or misaligned, instead of just executing as-is.
In internal ops - Create clarity and movement when teams are stuck due to unclear roles or missing follow-ups.
Learn how to move forward with whatever tools, resources, or allies you have - and create effective solutions even in uncertain or seemingly ‘impossible’ situations.
Before You take information at face value.
After You ask sharper questions that reveal the real story.
Where this sets you apart:
In HR/ops - Hack together a tracking system using basic tools when the org doesn’t invest in the tech you need
In client work - Use fragments of past work and one bold suggestion to land a project even when the pitch deck isn’t ready.
In finance - Reorder steps to push a critical payment through, bypassing red tape without breaking rules.
Look DEEP DOWN
Layered Thinking
Learn how to uncover what’s not being said - the hidden motives, gaps, and biases buried beneath the surface of any data, message, or situation.
Before You take information at face value.
After You ask sharper questions that reveal the real story.
Where this sets you apart:
In Client Servicing – Spot early signs of hesitation a client hasn’t verbalized, and address it before it becomes a lost account.
In Finance – Catch misleading patterns in reports that others overlook because they didn’t question the base assumptions.
In HR – Uncover the real source of an employee’s dissatisfaction when surface-level feedback says “all good.”
Look ROUND
Multidimensional Thinking
Learn to evaluate every decision from multiple angles - across people, teams, timelines - and choose the point of view that matters most for that decision.
Before You argue for what makes sense to you.
After You design solutions that serve your organization’s larger outcome.
Where this sets you apart:
In product - Balance marketing's urgency, tech's constraints, and finance's caution to arrive at a go-to-market plan that actually works.
In operations - Anticipate the ripple effects of a cost-saving change on vendor relationships and internal workflow.
In business development - Decide whether a short-term price cut is worth the long-term positioning risk - and back it up with reasoning.
Look UP
Deliberate Excellence
Learn how to actively shape the path to better outcomes - by reframing ideas, driving ownership, adapting execution, and never settling for “this is how it’s always been.”
Before You do your part and hope things move forward.
After You lead momentum - by shaping the why, the how, and the when.
Where this sets you apart:
In project teams - Rally distracted collaborators by reshaping goals into motivating language and nudging consistent action.
In client work - Propose a sharper approach when the original brief is vague or misaligned, instead of just executing as-is.
In internal ops - Create clarity and movement when teams are stuck due to unclear roles or missing follow-ups.
Look WITHIN
Jugaad Mindset
Learn how to move forward with whatever tools, resources, or allies you have - and create effective solutions even in uncertain or seemingly ‘impossible’ situations.
Before You wait for the ideal plan or perfect alignment.
After You build progress with half-baked ideas and imperfect resources.
Where this sets you apart:
In HR/ops - Hack together a tracking system using basic tools when the org doesn’t invest in the tech you need.
In client work - Use fragments of past work and one bold suggestion to land a project even when the pitch deck isn’t ready.
In finance - Reorder steps to push a critical payment through, bypassing red tape without breaking rules.
